Mental Health Week:

How to access one of our hospitals!

So you or a loved one are in need of some support for a mental health condition but aren’t exactly sure where to start?

Speaking to your GP or Psychiatrist

If you’ve come to the conclusion that something isn’t quite right, your first step is to speak to your GP.

Your GP will work with you to write a Mental Health Treatment plan and refer you to a mental health specialist like a psychologist, social worker, occupational therapists or psychiatrist. This treatment plan looks at your mental health needs and goals, and outlines treatment options and support services to reach those goals.

When speaking to a healthcare professional, you need to remember to try and be as open and honest about how you are feeling as possible. Ask lots of questions about what support options are available to you and questions about your own feelings. This will help you gain a better understanding of the journey ahead.

Getting your referral

If you GP or psychiatrist thinks it’s important for you to attend a hospital for either inpatient or outpatient programs, they will arrange admission to one of our hospitals via each site-specific Intake Department.

Once you've gotten your referral

  • Inpatient (Extended Stay): Our Intake Coordinators will contact you in relation to your general information, including Health Fund Details, and informing you of any out of pocket expenses. They will also let you know what time to arrive and what items to bring with you. Any questions or concerns you have will be answered by them.
  • Outpatient (Day Programs): upon referral, an assessment will be booked at the hospital in order to determine the best clinical pathway. Some of our day programs are offered as evening or weekend sessions to minimise disruption to your regular activities.

A note on private health cover

To be covered as a private patient for psychiatric treatment or drug and alcohol rehabilitation in hospital, you can purchase or upgrade a private health policy.

Unlike other pre-existing conditions, which normally require you to complete twelve months of membership before you can be covered for a hospital admission, psychiatric services and rehabilitation only require a two month waiting period, even if the condition is pre-existing.

This means you can be covered two months after commencing or upgrading your policy.

On the 1st of April 2018, the Government introduced changes to make it easier for patients with limited cover for psychiatric care to upgrade their cover to access higher benefits for in-hospital treatment without serving a waiting period. Individual policy members are only able to use this exemption from the existing two month waiting period once in a lifetime.

Limits on the number of mental health sessions or treatments that were typically applied to day programs and electroconvulsive therapy (ECT), have also been removed.

If you do not have private health insurance please contact us prior to your admission to obtain an estimate of the cost of your stay. Your account must be paid in full on admission.

As a Department of Veterans’ Affairs (DVA) partnering hospital, DVA patients have immediate access to our care, without the need for prior approval in most cases. We also provide help and support through our Veteran Liaison Officers.

To find out more about private health insurance reforms, click here.